1. Do I need to book in advance?
Yes, we require at least 2 hours' notice for all bookings. However, due to high demand, we cannot guarantee availability at your preferred time-so the earlier you book, the better.
We highly recommend securing your ride as far in advance as possible for priority scheduling
2. Can I book same-day rides?
Absolutely. Same-day bookings are accepted based on availability. Just give us a call or fill out the booking form to check open time slots.
3. What's the latest time I can book for the same night?
We understand Miami runs late-so do we. Booking times are flexible, and we do accept late-night ride requests. Just call us directly to confirm last-minute availability.
4. Can I pre-schedule multiple rides in one booking?
Yes. Whether you're planning transportation for a full day, multiple events, or back-to-back meetings, we can accommodate multiple pre-scheduled rides under one booking.
5. Can I make recurring weekly bookings?
Yes. If you need a reliable driver on a weekly basis-whether it's for work, airport transfers, or nightlife-we're happy to reserve a recurring time slot for you.
6. Will I get a confirmation email or text?
Yes. Once your ride is confirmed, you'll receive a confirmation via email or text with all the details you need, including pickup time, location, and contact info for your driver.
6. Will I get a confirmation email or text?
Yes. Once your ride is confirmed, you'll receive a confirmation via email or text with all the details you need, including pickup time, location, and contact info for your driver.
7. Do you accept cash?
Yes, we accept cash payments for all rides. Just let us know your preferred payment method at the time of booking.
8. Do you accept credit or debit cards?
Absolutely. All major credit and debit cards are accepted for your convenience.
9. Is there an extra fee for using a card?
Yes. A standard 3% processing fee applies to all card transactions.
10. Can I split payment between people?
Yes, we can split your total between multiple passengers or cards-just let us know in advance so we can accommodate accordingly.
11. Can I add gratuity through card?
Yes, gratuity can be added to your card payment or given in cash directly to your driver.
Tipping is never required, but always appreciated.
12. Do you accept Zelle, Venmo, or CashApp?
Yes. We accept Zelle, Venmo, and CashApp as alternative payment methods. Payment details will be provided during booking.
77. Are there extra fees for holidays?
Yes. Rates may vary during major holidays and peak travel seasons, and are subject to change based on demand and availability. We recommend booking in advance during holidays to secure your preferred time and lock in the most accurate rate.13. Is a deposit required?
Yes, a 50% deposit is required to secure your reservation.
Deposits are fully refundable if you cancel at least 24 hours before your scheduled ride. If canceled within 24 hours, the deposit will be retained as a credit on your account and can be used within one year of original purchase.
14. What's included in the hourly rate?
Your hourly rate includes exactly what's listed in the package you select—no more, no less.
If you need additional time or services beyond the package, they can be added for an additional charge.
15. Can I book by the hour?
Yes, absolutely. We offer timed hourly packages that allow you to reserve the vehicle and driver for a set duration. It's perfect for business meetings, sightseeing, or events where flexibility is key. See our Service Menu for options and pricing.
16. Do you offer packages (airport, return, night out, etc.)?
Yes, we offer pickup and drop-off packages to and from any location within our driving zone. Whether you're headed to the airport, a special dinner, or just want to ride in style, we've got you covered. Refer to the zone map at the top of the page for our service area.
17. Can I bundle day and night services in one invoice?
Yes. We offer both standard hourly and overnight ride packages, which can be combined into a single invoice. This is ideal for clients needing full-day coverage with late-night drop-offs.
18. Do you charge differently for daytime vs. nighttime rides?
Yes. Our rates vary based on time of day and may fluctuate during peak seasons or holidays. Please check the Service Menu for up-to-date pricing.
19. Can I customize a package?
Absolutely. We're happy to tailor a ride package based on your specific needs, timeframes, and destinations. Just let us know your preferences when booking.
20. What's your service area?
Our primary driving zone covers key areas in and around Miami. Please refer to the service area map located at the top of the page for full details.
21. What's considered "Miami Proper"?
"Miami Proper" refers to our core driving zone within central Miami and surrounding neighborhoods. You'll find this area clearly outlined in our map at the top of this page.
22. Can you meet me inside the airport terminal?
Yes, we offer a personalized airport meet-and-greet service where your driver will meet you inside the terminal. This service includes an additional fee plus standard airport parking charges.
23. What if I need multiple stops?
No problem at all. We're happy to accommodate multiple stops within our designated service areas. Just provide the full itinerary during booking so we can plan accordingly.
24. Do you offer wait & return service?
Yes. Whether you're attending a quick meeting, dinner, or appointment, we'll wait and return you to your destination at your pace. Hourly rates apply.
25. Can I be picked up from a restaurant or club?
Absolutely. We regularly service Miami's top nightlife destinations, restaurants, lounges, and private venues. Just drop the name and address in your booking.
26. Can you wait during my appointment?
Yes, we can remain on standby during your appointment or outing. Just let us know the estimated duration so we can schedule accordingly.
27. Is the driver licensed and insured?
Yes. Our driver holds a valid Florida Driver's License and a Commercial Driver's License (CDL). We are fully licensed and insured to operate throughout Miami and surrounding areas, ensuring your ride is safe, professional, and legally compliant.
28. Is the driver local?
Yes. Your driver is based in the Aventura / Miami Beaches area and has extensive knowledge of the city and surrounding neighborhoods.
29. Is the driver familiar with Miami traffic patterns?
Absolutely. We grew up right here in Miami, and we know the ins and outs of local traffic— including shortcuts, peak hours, and the best routes for a smooth, efficient ride.
30. Does the driver speak English?
Yes, your driver speaks fluent English. At this time, Spanish is not offered.
31. Can I request a quiet ride?
Of course. If you prefer silence or minimal conversation, simply select "Quiet Ride" in your booking preferences or let us know in advance.
32. Can I request the temperature before I get in the car?
Yes. If you have a preferred cabin temperature (cool, warm, etc.), just include that in your booking notes and your car will be pre-set to your comfort.
33. Is my driver trained in safety and emergency protocol?
Yes. Your driver is trained in basic safety and emergency procedures to ensure every ride meets high safety standards.
34. What if I want to request the same driver next time?
We love loyal riders! You can absolutely request the same driver-just mention it during booking or reach out to us directly, and we'll our best to honor your request based on our availability.
35. Is there trunk space for luggage?
Yes. We operate a sleek Tesla Model 3, which includes both a rear trunk and a front trunk (also called a "frunk"). It offers generous space for standard luggage. If you're bringing multiple large bags or bulky items, we recommend checking Tesla's Model 3 storage specs online or reaching out to us to confirm capacity.
36. How many passengers can fit?
The Tesla Model 3 comfortably seats up to 5 passengers.
3 passengers or fewer: No extra charge
Additional passengers (4th and 5th): $50 per person
Please note: the ride experience is most luxurious with 2-3 passengers for space and comfort.
37. Can I request music?
Yes! You're welcome to sync your phone to our high-quality Bluetooth speaker system.
Whether it's your playlist or a preferred genre, we'll set the vibe exactly how you like it.
38. Can I request silence?
Absolutely. Just select the "Quiet Ride" option when booking, and your ride will be calm, peaceful, and conversation-free unless otherwise needed.
39. Can I play my own music?
Yes. You're welcome to play your own music during your ride. Whether it's your playlist, a podcast, or your favorite station, the audio experience is yours to control.
40. Is there Bluetooth I can connect to?
Yes. Our Tesla Model 3 is equipped with Bluetooth pairing so you can easily connect your device to the vehicle's sound system.
41. Can I bring drinks or snacks?
We kindly ask that you avoid eating or drinking in the vehicle unless it's something low-risk -like a water bottle or small, non-messy snack. A cleaning fee may apply if any spills, stains, or trash are left behind.
42. Is smoking or vaping allowed?
Smoking is not permitted, but vaping is allowed. Please notify your driver before doing so out of courtesy.
43. Can I bring pets?
Yes, pets are welcome. However, a pet hair cleaning fee will be added to cover post-ride vacuuming, and additional fees may apply for any damage caused during the trip. Please let us know in advance if you'll be bringing a pet so we can prepare accordingly.
44. Can I request a specific temperature?
Absolutely. Just let us know your preferred cabin temperature when booking and we'll have the interior set exactly to your comfort level before pickup.
45. Can I bring children?
Of course! Children are always welcome. Please note that legally required child safety seats must be provided by the passenger unless otherwise arranged in advance.
46. Do you do nightlife pickups?
Yes—nightlife pickups are one of our specialties. We provide drop-offs and pickups at all of South Florida's hottest spots, including clubs, lounges, rooftop bars, and late-night venues.
47. Can you wait while l'm inside a venue?
Absolutely. Whether you're attending a dinner, event, or just making a quick stop, we offer wait-and-return service to keep things seamless and stress-free.
48. Do you drive to Wynwood, Brickell, Design District, South Beach, or Miami Beach?
Yes. We serve all of Miami's major districts and nightlife hubs. If it's on the map, we'll get you there-in style.
49. Do you offer rides to private events?
Yes. From private parties to red carpet gatherings, we provide discreet and professional transportation tailored to your schedule and guest list.
50. Do you do pick-ups from clubs or bars?
Yes. We're available for safe, stylish pickups at any nightlife venue across Miami and surrounding areas. Just send us the location when booking.
51. Can I book round-trip transportation for a party or event?
Yes, we offer round-trip service packages so you can relax knowing we'll be there to bring you back when the night winds down.
52. Is there an extra charge for late-night rides?
Yes. Rides requested between 9:00 PM and 9:00 AM fall under our Overnight Hours Package, which reflects adjusted rates. Please refer to our Service Menu for full pricing details.]
53. What's the latest you drive?
We operate 24/7, but we ask for at least 2 hours' notice to guarantee availability. The earlier you book, the better your chances of securing your ideal time slot-especially on weekends and holidays.
54. Are you available during major events like Art Basel?
Absolutely. We cover all major events throughout South Florida, including Art Basel, Ultra, Miami Swim Week, Formula 1, Super Bowl weekends, concerts, festivals, conventions, and more. Book early, as spots fill quickly during peak event times.
55. Do you provide airport pickups from MIA and FLL?
Yes. We offer reliable airport pickups from Miami International Airport (MIA) and Fort Lauderdale-Hollywood International Airport (FLL) with private, luxury service and zero hassle.
56. Do you monitor flight delays?
Yes. When you provide your airline, flight number, and arrival details, we actively track your flight to ensure we're there when you land-even if your arrival time changes. If you're early, we aim to be there ahead of you. If you're delayed, we wait.
57. Will you meet me at baggage claim?
Yes. We offer a baggage claim meet-and-greet service for an additional fee, plus the cost of airport parking. Just select this option during booking for a more personalized arrival experience.
58. Do you offer airport drop-off service?
Yes. We provide airport drop-offs to MIA, FLL, Opa-locka Executive Airport, and Tamiami Executive Airport. Just let us know your departure time and preferred arrival window.
59. Can I schedule an early morning airport ride?
Absolutely. We operate 24/7 and are available for early morning airport runs. Just book in advance to secure your spot.
60. What happens if my flight is delayed?
No worries-we're still here to assist. We'll continue monitoring your flight, and additional wait-time charges may apply if the delay extends beyond the scheduled window.
However, we'll always do our best to accommodate you.
63. What's your cancellation policy?
You may cancel your ride up to 24 hours in advance for a full refund using the "Cancel Appointment" link in your confirmation email.
If canceled within 24 hours of the scheduled ride, your payment will be retained as a ride credit that can be redeemed any time within one calendar year, subject to availability.
64. What if l'm a no-show?
If you miss your scheduled ride without prior cancellation or notice, your deposit will be forfeited and no refund will be issued.
65. Can I get a refund?
Yes, but only if you cancel 24 hours or more before your scheduled pickup. After that, any payments made are eligible for credit only.
66. Is there a late fee if I'm not ready at pickup time?
Yes. We offer a 25-minute grace period upon arrival. After 25 minutes, wait-time fees may apply, and rates vary depending on your location and how long the driver must remain on standby.
67. Are rides refundable if canceled the same day?
No, same-day cancellations are not eligible for a refund. However, the full amount paid will remain on your account as ride credit and can be applied to a future booking.
68. What happens if I damage the car?
If damage occurs during your ride, fees may apply. All clients must sign a rider agreement prior to their first ride, which outlines our right to charge for any interior or exterior damage caused during transport.
69. Can I reschedule my ride?
Yes. You can reschedule by clicking the reschedule link in your confirmation email or by calling us directly. We'll do our best to accommodate your new time based on availability.
70. Do you have a wait time limit?
Yes. Your booking includes up to 25 minutes of wait time. After that, additional wait charges may apply, based on duration and location.
71. Do you charge per mile or flat rate?
We operate on flat-rate pricing. You'll find all available packages and their corresponding rates listed in our Service Menu.
72. Can I call or text my driver directly?
Yes. Once your booking is confirmed, you'll receive the direct contact information for your driver. You can also find full communication options on our Contact Us page.
73. Do you offer live chat on your website?
We do not currently offer live chat on the site, but you can text us any time and we'll reply promptly during service hours.
74. Will I get a reminder before my ride?
Yes. A confirmation message and reminder will be sent prior to your scheduled pickup time via text or email.
75. What's the best way to reach you quickly?
For the fastest response, please text or email us. You can find full details on our Contact Page. We prioritize messages in the order received.
76. Is someone available 24/7 to help?
Yes-within reason. We're available to respond to texts and emails 24/7, including during overnight hours. However, please note that we may be on a ride or resting during late-night hours.
Phone calls are best made between 9:00 AM and 9:00 PM, unless you are currently scheduled for an active ride.
77. Are there extra fees for holidays?
Yes. Rates may vary during major holidays and peak travel seasons, and are subject to change based on demand and availability. We recommend booking in advance during holidays to secure your preferred time and lock in the most accurate rate.